Customer Service Representative - State Farm Agent Team Member
Jacksonville - FL
Customer Service Representative - State Farm Agent Team Member
Full Time • Jacksonville - FL
Responsive recruiter
Replies within 24 hours
Benefits:
- M-F- 8:30am-5:00pm
- Quarterly Team-Building Events
- Performance-Based Incentive Rewards
- Group Life Insurance: Provided at no cost to the team member after 90
- Dental & Vision Insurance: Available after 90 days at the team member’
- Group Health Insurance: After 90 days of employment, the agency pays 5
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
Received Annual Achievement & Recognition Awards for 2026
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.
ROLE DESCRIPTION:
As a Customer Service Representative with Darryl Wakefield - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Successful track record of meeting sales goals/quotas preferred
- Excellent communication skills - written, verbal and listening
- Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- Self-motivated
- Achieve mutually agreed upon marketing goals
- Property and Casualty license (must be able to obtain)
- Make outbound calls to customers who have requested insurance quotes, building relationships, identifying needs, and recommending appropriate coverage options
QUALIFICATIONS:
- Dedicated to customer service and sales
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service and Sales experience preferred.
About Our Agency
We are a community-focused State Farm agency committed to serving individuals, families, and business owners with integrity, consistency, and care. Our team helps customers understand their insurance and financial protection options while providing a welcoming and professional experience.
Our agency believes in giving back to the community and supporting the people we serve. We are looking for team members who share our commitment to helping others, building lasting relationships, and making a positive difference every day.
¡Hablamos Español!
Compensation: $45,000.00 - $55,000.00 per year
Do you want a career and not just a job?
We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Darryl Wakefield - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in 11555 Central Parkway, Suite 904.
- Our office is open 9:00 am - 5:30 pm.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none